Craft Your Keg does not accept returns or exchanges from verified purchases unless the Tanker is in the original condition (in original box with all packaging intact), unused, and is shipped back (at purchaser's expense) in the original box.
Due to food safety concerns, we are unable to accept or issue refunds for any Tankers returned that have been used and/or removed from the original packaging. Once an unused Tanker has been returned, we will thoroughly inspect the Tanker and issue a full refund per our discretion. We will confirm issue of a purchase price refund to the original form of payment via email within 5 business days of receipt. Shipping costs will not be refunded.
If you believe you have received a defective Tanker and/or are having trouble with the functionality of your Tanker, please email with as much detail as possible of the perceived defect. Once we receive your email, our technical support team will gladly provide guidance, education, maintenance tips, replacement parts and pieces as needed, and/or at our discretion replace your Tanker with a refurbished Tanker as per our limited one year warranty.